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Terms and Conditions
Before placing your order please read these terms and conditions fully and only proceed with your order if you agree to them. If you have any questions regarding our terms and conditions please feel free to contact us before placing your order with us.
We at CraftsandQuilts.net aim to provide an excellent shopping experience for our customers. We update our website daily, however due to the fact that we sell in store and online there maybe the rare occasion that an item may be out of stock after you have placed your order. If this is the case, we will contact you at the earliest opportunity to inform you of this and offer you a replacement or refund for the value of the out of stock item. Please ensure that we have correct contact information in case we need to get in touch.
We may rarely have technical difficulties that delay us in processing your order. Again, please make sure we have your correct contact details including phone number so we can advise you of any delay.
If for any reason your payment is not honored, we reserve the right to take legal steps to recover all monies owed and any costs incurred in doing so.
If there is any mistake with your order you must contact us and allow us a reasonable opportunity to rectify such mistakes before cancelling payments.
We at CraftsandQuilts are doing everything we can to make using our site and online store a safe and pleasant experience for everyone involved. If you have any concerns or problems please telephone us on 01704 212257 or email us at info@craftsandquilts.net.
PAYMENT
We welcome payment by Mastercard, Maestro, VISA, VISA Electron, SOLO and JCB cards . We will also accept payment by personal cheque, however, your order will be delayed until the cheque has cleared. We are unable to accept payment by American Express.
POSTAGE
It is our policy not to make any profit on postage involved on your order. We will only charge the amount it will cost us for Royal Mail Recorded Delivery + VAT at 17.5%, charging postage also helps us keep the cost of our products as low as possible. We will also not charge for the packaging costs. If you wish to find out the postage costs of your order please contact us immediately after placing your order either by phone (during opening times) or email, we will then inform you before processing your order.
MIMIMUM ORDERS
Our minimum online order amount is £10 before post and packaging costs.
BACK ORDERS
We will not place out of stock items on back order. If an item you order is out of stock, we will contact you to arrange a replacement or refund for the value of the out of stock item, if you still wish to buy the item you will need to re-order at a later date.
GUARANTEE
We at CraftsandQuilts pride ourselves in providing excellent customer service. If you have any feedback or complaints about any of our products or services then please contact us at info@craftsandquilts.net, and provide full details of your complaint, and full details of how we can contact you. Once a complaint has been received we will contact you to discuss the problem in detail and will take all possible steps to ensure a satisfactory resolution is reached.
IMAGES
All images and descriptions are as accurate as possible and give an approximate idea of the product. We do not take responsibility for any variation in colour or size etc, as this can be altered by your individual PC monitor when viewing. If you need further information on colour, sizes or descriptions please contact us before you buy and we will be happy to assist you.
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Groups and Coach parties welcome, Refreshments provided & Free Ample Parking
Phone 01704 212257 to confirm
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Please Note - We do not accept orders under £10
Postage will be charged after order is submitted.
For full infomation read our Terms and Conditions
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